Chacha Bus
Ticket Booking : +91-7042458394 / 9891547562
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Refund Policy
Ticket Cancellation:
Chacha Bus  will charge cancellation fee per ticket  in case user cancels the booking.
Cancellation of tickets will applicable till before 12 hours from the bus journey: 
Cancellation of tickets can be done either by logging on the Company account (online) or by calling on the customer care number (offline). To cancel the tickets online, Users shall have to complete the following procedure :
Log onto www. Chacha
Click on the signing link at the top.
Click on Request Cancellation against the tickets you have booked.
The User can either cancel his/her entire booking or partial booking.
To cancel the tickets offline, call the customer care numbers +91-9891547562 between 10 AM to 8 PM , Monday - Saturday. Or send a mail on
The User will have to contact the bus operator to get his/her reservation cancelled. Company is in no way responsible to ensure that the ticket shall be cancelled and the sole liability to confirm the same with the bus operator shall lie with the User.
Cancellation Charge :- 
1.  0 to 12 hrs : 100% (Exe :- If your journey at 11.50 PM and you make cancel on same day after 11.50 AM then you will not get any refund fee.)

2.  12 hrs and above : 50% (Exe :- If your journey at 11.50 PM and you make cancel before 11.50 AM then you will get 50% after deduction .)
All the above timings are based on hrs before trip departure time. Partial cancellation of PNR is not permitted. For more details contact on the help line number.
Note :
This cancellation policy is liable to change at Bus Operator's end. The final cancellation policy is available in the e-ticket after successful Bus ticket booking. Partial cancellation or Rescheduling or transfer of tickets is not allowed 
Baggage & luggage:
Maximum 20kg of Baggage & Luggage is allowed per passenger. Above 20kgs is chargeable as per policies.
Management is not responsible for any loss, theft or damages to the goods or property of the passenger.
Luggage & Baggage is carried at your own risk.
No Contraband articles are permitted to be carried by any passenger.
Other terms & conditions:
Management is not responsible for delay and cancellation of trips on account of Breakdown, Accident, Riots etc., and due to any unforeseen circumstances.
In case of cancellation of a coach, proportionate refund will be paid back.
In case of coach break-down, management is not responsible for any alternate transport arrangement, though management will try its best to provide another available coach.
Pets, Animals, Birds are not permitted in the coach, and if found, the passenger is bound to be alighted (get out) from coach.
Smoking and Drinking are not permitted inside the coach. Any implication to that effect, will be borne by passenger only.
Passenger found disturbing the co-passenger, in a logical way, is liable to be alighted from the coach. However for further assistance or complaint please feel free to contact us.
All transaction amount is in INR (Indian National Rupee)